Web sync and session problems

Keep the web and your phone up to date

1. Save your changes on the web. They are written to the household straight away.
2. Choose Refresh to load the latest records.
3. Open the Android app and let it sync while it is open.

Good to know: Wait for the result before you close a save window. Refresh does not save a form you have not saved.

If something is not working

• No household appears: create or join one in the Android app first, and let the first sync finish.
• You were invited: you can join for free with the email address and code from the owner.
• A message about household setup after paying: your Google Play purchase and your phone's inventory are safe. Choose Retry household setup in the Android app.
• Access denied on People and devices: that is expected for invited members. Ask the owner.
• Access denied to the inventory: check your account email, that the plan is active, and that you are in the household.
• Your session ran out: copy any unsaved work, sign in again and reload.

Good to know: Never send passwords, verification codes or access details to support.