ThingzSafeDelete your whole account
ThingzSafe is developed and operated by Jaffa Brown. Email [email protected] to ask for your account and all its data to be deleted. Use the email address linked to your ThingzSafe account where possible.
Include these details
- The email address used for your ThingzSafe account.
- Your name, and whether you are the household owner or an invited member.
- Whether you want only your own account removed, or you are the owner and want the whole household closed.
We will check that the account is yours, normally by replying to the registered email address. Never send a password, Google Play password, email PIN, one-time code, payment-card number or identity document by email.
What happens next
Your data is wiped within 24 hours of your request. This is permanent. We cannot restore it. Any developer API tokens and ChatGPT connections stop working at the same time. Your data is encrypted on your device, while it travels and in the cloud, so even our database administrators cannot read it.
If you are a household member
Your account and registered devices are removed from the household. The owner’s shared inventory and the other members are not affected. Records you created in the shared inventory belong to the household and stay there unless the owner asks for the whole household to be deleted.
If you own the household
Closing the household affects everyone in it. The shared Sites, Areas, Things, Contents, Parts, contacts, events, reminders, photos and documents are deleted, and members lose access. Tell us you are the owner and want the whole household closed. We will confirm what this means before we go ahead.
Delete some of your data yourself
You do not need to close your account to delete individual records. In the app or the web portal, open the record, use its delete (bin) control, then confirm. Deletions are permanent. With cloud sync connected, they reach your other devices the next time those devices sync. If your phone is offline, reconnect and sync again.
- Contents: Open the Thing that contains them, open Contents, then tap the bin beside a Content and confirm. If it contains other records, delete those first.
- Things: Open the Thing and choose Delete at the bottom of its details, then confirm. Move or delete its Parts and Contents first. Its linked events and calendar entries are removed too.
- Areas: Open Sites & locations, open the Site, then open the Area and tap its red bin. Only an empty Area can be deleted.
- Sites: Open Sites & locations, open the Site and tap its red bin. Only an empty Site can be deleted.
- Photos and files: Open a Thing, choose Photos & files, tap Delete beside the photo or file, and confirm.
For screen-by-screen guidance, see Contents help, Things help, Sites and Areas help and Photos and files help.
What is not deleted
Copies you saved outside the app, such as downloads, exports and backups, stay where you saved them. Delete those yourself.
Android option
In the app, open Usage plans and choose Request account deletion. If you are not signed in, the app opens this page. If you are signed in, the app sends us a request; the request alone does not delete anything until we confirm it with you. You can also use the email option above.
Google Play subscriptions
Deleting your ThingzSafe account does not cancel a Google Play subscription. Cancel it separately in Google Play subscriptions. Cancelling a subscription does not delete your account.
For privacy questions, contact [email protected]. Read the ThingzSafe privacy information.