ThingzSafeSend a useful report
Open Report a bug or suggest a change in Android or the web app. Choose the report type, describe what happened and include steps to reproduce it. Say what you expected and what actually happened.
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Include an email address if you want a reply, where the form offers it. When available, the report includes app/platform information and your household ID so support can trace the relevant backend records. A household ID is not required for users without a household.
Errors and support references
Read the plain-language message and follow its suggested next step. Use Details or Copy details if offered, and include the support reference with your report. You do not need to interpret HTTP codes or internal processing stages.
Do not send passwords, sign-in codes or payment details. Do not include household data unrelated to the problem.
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